Here are answers to the most Frequently Asked Questions (FAQ) about telemedicine and our new telehealth platform Doximity:
What is telemedicine?
Telemedicine is the use of electronic information and telecommunications technologies to support long-distance clinical health care and patient health-related education. It is a valid alternative to the usual in-person way of providing care to the patients.
What is telepsychiatry?
Telepsychiatry is the delivery of psychiatric services such as psychiatric evaluations, medication management, therapy, and patient education remotely via telemedicine.
How is telemedicine delivered?
Telemedicine is delivered via video-conferencing using secure (HIPAA compliant) telemedicine software.
Does my insurance cover telemedicine visits?
Most commercial insurance plans, medicare, and medicaid plans cover telemedicine visits. Please call and check with your insurance carrier regarding telemedicine coverage under your insurance plan.
If your insurance does not cover telemedicine, you can pay out of pocket for your telemedicine session.
Do I have to pay out of pocket for telemedicine?
Depending on your insurance plan, you may have to pay deductible, copay, or coinsurance for your telemedicine visit.
If you do not have any insurance, you may pay out-of-pocket for your telemedicine visit.
How does telemedicine work?
Our office has switched to Doximity effective August 15, 2023. At the time of your appointment, your clinician will text you a video link to connect with you. You will tap on the video link to be connected to the clinician.
For detailed instructions on joining your first dialer video call, click HERE.
Also visit the Doximity Patient Resources page to get answers to frequently asked questions.
What devices can I use to join the online session?
Since the clinician will be texting you the link, you can join the Doximity dialer video session using your smartphone (iPhone, Android phone, etc.) or any smart device capable of receiving texts. That’s the easiest and the preferred way to connect. However, if you do not have a smartphone, the provider may be able to email you the link, so you can connect on your desktop or laptop. Please call and inform our office staff a day before your appointment that you do not have a smartphone and would like the clinician to send the link to your email.
Do I need to download Doximity app?
No, patients do not have to download any app. They just click the video appointment link to be connected. If prompted, please allow access to camera and microphone to be connected.
I have been using other app for video appointments. Can I still use it?
Yes! However, we strongly recommend that patients who have been using using Facetime and Google Duo previously, should consider switching to Doximity, since it is secure and HIPAA compliant.
I am a new patient who has opted for telemedicine. I need to send my new patient paperwork to the practice securely. What are my options?
You may either fax your paperwork to 302-384-7162 or you may ask our intake person to send you a secure email. You can reply to the secure email to share your documents securely.
Will I get reminders for my telemedicine appointment?
Yes, you will continue to get appointment reminders from our office. If you receive a reminder with location listed as Newark/Wilmington, even though you had scheduled a telemedicine appointment, please ignore the location.
